Managed support

Security, efficiency and integrity updates are constantly being released by all the big vendors, but did you know that an unpatched device can often be the cause of poor performance or an unstable and unsecured environment?

Our patch management system ensures that you have the latest enhancements on all your supported equipment, helping your infrastructure remain stable and secure.

Whether you have physical or cloud-based servers they all need plenty of love and care to stay in tip-top shape.

You need your servers to be working continually and you also need all your valuable data regularly backed up onto encrypted, secure servers. We continuously monitor and maintain your servers to ensure maximum uptime and peak performance.

We’ll even make sure routine maintenance happens outside of business hours to avoid disruption to your business.

Desktop and laptop computers receive relentless abuse from end users, so need to be kept performing at their best. Our desktop management systems will help do just that.

Need an upgrade to an existing computer or a new computer altogether? We can help! We have experienced technicians on hand to install any upgrades and a fantastic network of suppliers able to supply equipment at a moment’s notice.

Our monitoring systems never stop and never tire. So while you are relaxing with friends, taking some well-earned sleep or taking some time off from the business, you can rest assured that we have you covered.

If that vital server starts to develop issues or your entire office has an overnight power cut, we’ll know about it and will be able to act accordingly.

Even the thought of dealing with your IT-related suppliers can bring on stress. Especially when you end up acting as the middleman between your software provider and your IT provider. So why not pass it on to us to handle instead?

We can deal with all telecoms and software providers, so you don’t have to be the middleman. Chances are if we miss out on the middle man we’ll get it dealt with in half the time.

Keeping track of your IT assets becomes more of a headache as your infrastructure grows. We take that headache away by managing your equipment purchase and warranty dates, as well as your software licences, making sure they are all allocated correctly.

You need to know what’s happening in your IT environment. Our Executive Report gives you information about the work we have carried out, updates we have installed, viruses dealt with, underlying fault trends and any outstanding tickets you have. The report also covers details of any equipment that is out of warranty and may need replacing.

We know how important it is for you to know and plan your budget. We offer Fixed Fee Pricing for our packages, so you can rest assured that every month, your IT Support spend is predictable.