Copilot in Teams - New Features, Agents & More

Tanya Wetson-Catt • 25 November 2024

Microsoft Teams continues to evolve. It is a powerful hub for collaboration and communication in the modern workplace. With the integration of AI-driven Copilot, Teams is pushing the boundaries. It’s innovating how we interact with technology to streamline workflows as well as improve productivity and unlock new business value.


Recent updates to Copilot in Teams include:


  • Enhanced agent capabilities
  • Smarter AI interactions
  • Extra features to support teams in accomplishing tasks more efficiently


We’ll explore the latest updates to Copilot in Teams. Including new features and intelligent agents as well as how these innovations can transform how your business operates.


What is Copilot in Microsoft Teams


Copilot is Microsoft’s AI-powered assistant. It’s embedded in tools like Teams, Word, Excel, and PowerPoint. It’s designed to assist with various tasks.


In Microsoft Teams, Copilot acts as an intelligent agent. It helps users by doing things like:


  • Automating processes
  • Managing tasks
  • Analysing data
  • Providing real-time insights


Copilot’s key strength is its ability to leverage existing data. It can also work seamlessly across platforms. It provides actionable recommendations, transforming how teams collaborate.


Mew Features of Copilot in Teams


The latest updates to Copilot in Teams bring several new features. They’re aimed at making interactions more:


  • Intuitive
  • Productive
  • User-friendly


These features help users navigate complex tasks and much more.


Enhanced Collaboration Features


Copilot is now able to work even more seamlessly within team environments. It can help organise meetings and summarise conversations as well as provide real-time suggestions during discussions.


  • Automated Meeting Summaries: A standout feature is generating meeting summaries automatically. After a team meeting, Copilot can provide a detailed recap. It can even highlight key points, action items, and decisions made. No more time-consuming notetaking!


  • Intelligent Task Management: Copilot can now help manage tasks more effectively. It analyses conversations in chats or meetings. Then it can automatically identify tasks as well as assign them to team members, and track progress.


Smarter AI Suggestions


The new update brings more refined AI suggestions to Copilot. This enables it to provide better recommendations based on context and historical data.


  • Context-Aware Responses: Copilot’s AI has become more context-aware. This means it can provide more relevant responses during chats or meetings. This minimises irrelevant suggestions and keeps teams focused.
  • Personalised Insights: As Copilot interacts with a team, it learns from past behaviours. It can offer personalised insights and recommendations. For example, it can suggest the best times to schedule meetings. And do that based on the participants' availability.


Agents in Copilot: A New Way to Work


One of the most exciting developments is the introduction of agents in Copilot. These agents take automation and AI-driven support to the next level. They act as specialised virtual assistants that can handle specific business functions.


What are Copilot Agents?


Copilot agents are task-specific AI-driven assistants. You can customise them to handle particular functions or workflows. Agents focus on specific domains such as customer support, sales, or project management. Each agent is equipped to carry out specialised tasks. This makes them a valuable asset for small and medium-sized businesses.


Agent Capabilities


Let’s look at some of the key capabilities these agents bring to Teams.


  • Automating Routine Tasks: Agents can automate a wide range of routine tasks. This includes responding to customer inquiries and managing daily reports. This automation allows employees to focus on more value-added activities.
  • ·Integration with Business Tools: Copilot agents seamlessly integrate with other Microsoft 365 tools. This includes Dynamics 365, SharePoint, and Outlook. This enables them to offer insights as well as answer questions, or complete tasks based on real-time data.
  • Multitasking Capabilities: Agents are also capable of handling several tasks simultaneously. For instance, a customer support agent could manage several customer queries. It can provide responses based on predefined workflows or knowledge bases. This can improve the efficiency of customer service teams.


Benefits of Using Copilot in Teams


The integration of Copilot into Teams offers several significant benefits. Here are a few.


Increased Productivity


Copilot automates routine tasks such as scheduling, meeting management, and task assignment. This frees up time for employees to focus on more important activities. Its intelligent recommendations help teams make faster, more informed decisions.


Improved Communication


Copilot can summarise meetings, track action items, and offer context-aware suggestions. This ensures that communication is more streamlined and effective. It also reduces misunderstandings and keeps projects on track.


Enhanced Decision-Making


Copilot has access to AI-driven insights and data analysis. This enables teams to make more informed decisions. Copilot helps highlight trends, provide performance metrics, and identify areas of improvement.


Better Workflow Management


Agents and automation tools help manage workflows. This ensures that teams complete tasks on time and with fewer errors. It can track project progress and automate customer interactions. Copilot helps ensure that operations run smoothly.


Looking Ahead: The Future of AI in Teams


As AI continues to advance, we can expect even more innovative features. Future updates will likely bring deeper integrations with external systems as well as smarter agents that can manage increasingly complex workflows.


The future of AI in collaboration tools like Teams represents an exciting opportunity. By adopting these AI-powered tools now, businesses can stay ahead of the curve. They can also unlock new growth opportunities.


Work Smarter, Not Harder! We can Help


Copilot in Teams is just one example of the power of Microsoft 365 in the AI age. Need help understanding how to leverage its power effectively? Our Microsoft tech experts are here for you.



Reach out today to schedule a chat.

Let's Talk Tech

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