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How long have you been looking for a company to completely manage your IT infrastructure?

Even the smallest of businesses need some IT love.

What are you doing to protect your business?

Our Premium Managed IT Service takes on the full management of your IT infrastructure, giving you complete peace of mind so you can focus on the running of your business.

A perfect package for sole traders and smaller businesses, where even the smallest and simplest of IT setups get the love that they deserve.

Cyber crime is a multi billion pound industry that is constantly evolving. Our multi layered cyber security packages, can give your business the knowledge and the tools to stay safe.

Weekly tech tips

If you work on your phone while you’re on the move, it can be a hassle to find the right file once you’re back at your PC.


But all that is changing, thanks to a cool new feature coming to Windows 11…

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Your business really is unique and the world of IT is vast (and ever growing). We partner with the best of the best technology partners allowing us to design solutions that truly work for you.

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Proactive, Personal, Professional

At Atema IT Solutions we don’t just sit back waiting for the phone to ring. As part of all our support packages, we constantly monitor and maintain your IT infrastructure; just like we were there with you.


We take the time to get to know you and your business. Gaining a deep understanding of your business means we can not only offer you the most appropriate solutions for your business but also one that grows with you as your business scales.


We pride ourselves on providing each Client with a high quality professional service and ensure that we give the best value we can.


Whether it’s a long term support contract or a one off project, our number one goal is to give the highest quality of service so you feel delighted with the outcome.

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Cyber security isn’t just a problem for IT

You know it’s time to upgrade your business phone system when you start to hear your staff complaining about it.

 

Dropped calls, long wait times, and difficulty reaching the right person is frustrating for you… and worse for your customers.

 

But there is a better solution.

 

Our latest video explains what Cloud Telephony and VoIP phone systems are, how they can benefit your business, and helps you decide which one is the right choice.

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Just wanted to pass on some unprompted feedback received.


Everyone was VERY impressed with how swiftly you flagged the issue with us, checked out what, if anything you could do, and as soon as it was your turn to step in and make sure we were working OK, it was turned around in circa 10 minutes.


Everyone was VERY impressed, so I wanted to say ‘thank you’.


Our previous providers would have still been discussing it at 5pm (on Saturday!!) 🤣🤣🤣


But seriously, you guys have been majorly impressive. Thank you SOOO much.

Tracey Heath

Optimum Professional Services

The latest from our blog

by Tanya Wetson-Catt 18 November 2024
Email is a fundamental communication tool for businesses and individuals alike. But it’s also a prime target for cybercriminals. Cyberattacks are increasing in sophistication. This means enhancing your email security has never been more critical. Ninety-five percent of IT leaders say cyberattacks have become most sophisticated. Over half (51%) have already seen AI-powered attacks in their organisation. By taking proactive measures, you can protect your sensitive information as well as prevent unauthorised access and maintain communication integrity. Here are six simple steps to enhance your email security. 1. Use Strong, Unique Passwords Passwords are the first line of defence for your email accounts. A weak password is like an open invitation for cybercriminals. To enhance your email security, use strong, unique passwords. Ones that are difficult to guess. Create Complex Passwords A strong password should include a mix of: Letters (both uppercase and lowercase) Numbers Special characters Avoid using common words or phrases. Also, avoid easily guessable information like your name or birthdate. A complex password makes it harder for attackers to gain access to your email account. Use a Password Manager Remembering several complex passwords can be challenging. A password manager can help you generate and store unique passwords for all accounts. With a password manager, you only need to remember one master password. This simplifies the process while enhancing security. Avoid Reusing Password Using the same password across many accounts increases your risk. If one account gets compromised, all accounts using the same password are vulnerable. Make sure each of your email accounts has a unique password. This prevents a single breach from spreading. 2. Enable Two-Factor Authentication (2FA) Two-factor authentication (2FA) adds an extra layer of security to your email accounts. Even if someone gets hold of your password, they won’t be able to access your account. They would need the second factor of authentication to do that. Choose a 2FA Method Common 2FA methods include SMS codes, authenticator apps, and hardware tokens. SMS codes send a verification code to your phone. Authenticator apps generate time-sensitive codes on your device. Hardware tokens provide physical devices that generate a code. Choose the method that best suits your needs. Set Up 2FA for All Accounts Enable 2FA for all your email accounts. Most email providers offer this feature and setting it up usually takes just a few minutes. This simple step significantly improves your email security. 3. Be Cautious with Email Attachments and Links Email attachments and links are common vectors for malware and phishing attacks. Clicking on a malicious link or attachment can give attackers access to your system. Exercise caution to protect your email security. Verify the Sender Before opening an attachment or clicking on a link, verify the sender’s identity. If you receive an unexpected email from someone you know, contact them. But do it through a different channel to confirm they sent it. For emails from unknown senders, exercise extra caution. Consider not engaging with the content. Scan Attachments Use antivirus software to scan email attachments before opening them. This helps detect and block any malicious content before it can harm your system. Many email providers also offer built-in scanning features. But having your antivirus software adds an extra layer of protection. Avoid Clicking on Suspicious Links Be wary of links that seem out of place or too good to be true. Hover over the link to see the URL before clicking. If the URL looks suspicious or unfamiliar, don’t click on it. Instead, navigate to the site directly through your browser. 4. Keep Your Email Software Updated Software updates often include security patches that address vulnerabilities in your email client. Keep your email software updated. This ensures you have the latest protections against known threats. Enable Automatic Update Most email clients and operating systems offer automatic updates. Enable this feature. It ensures your software stays up to date without requiring manual intervention. Automatic updates reduce the risk of missing critical security patches. Regularly Check for Updates Even with automatic updates enabled, it’s good to manually check for updates. This ensures you don’t miss any important security patches. It also helps keep your email client running smoothly and securely. 5. Use Encryption for Sensitive Emails Encryption adds a layer of protection to your emails. It encodes the content, making it readable only by the intended recipient. This ensures that even intercepted email information remains secure. Encrypt Emails Containing Sensitive Information If you need to send sensitive information via email, use encryption. This protects the content. Many email providers offer built-in encryption options. For added security, consider using third-party encryption tools that offer end-to-end encryption. Educate Recipients If you’re sending encrypted emails, make sure the recipients know how to decrypt them. Provide clear instructions about how to access the encrypted content securely. 6. Watch Your Email Activity Regularly monitoring your email activity can help you detect suspicious behaviour early. By keeping an eye on your account, you can take swift action if something seems off. Set Up Activity Alerts Many email providers offer activity alerts. They notify you of unusual login attempts or changes to your account settings. Enable these alerts to stay informed about your account’s security status. Regularly Review Account Activity Review your email account activity on a regular basis. This includes login history and devices connected to your account. If you notice any unfamiliar activity, change your password immediately and investigate further. Respond Quickly to Suspicious Activity If you detect any suspicious activity in your email account, respond quickly. Change your passwords, review your security settings, and consider enabling extra security measures. Get Expert Email Security Solutions Email security is essential for protecting your personal and professional information. We have solutions that can effectively reduce the potential for email compromise as well as reduce phishing risk. Contact us today to schedule a chat about email security.
by Tanya Wetson-Catt 15 November 2024
Data is one of the most valuable assets a business can have. Managing this data throughout its lifecycle can be challenging. Data lifecycle management (DLM) refers to several processes and policies. They govern the handling, storage, and eventual disposal of data. Businesses generate and store vast amounts of data. As this happens, the importance of effective DLM becomes more critical. Navigating the challenges of data lifecycle management requires a comprehensive approach. One that balances security, compliance, and operational efficiency. Understanding Data Lifecycle Management Data lifecycle management involves the governance of data. It starts from its creation to continues to its eventual disposal. The lifecycle includes several stages: Data creation Storage Use Sharing Archiving Deletion Each stage presents its own set of challenges. Mismanagement at any stage can lead to security risks as well as regulatory non-compliance and increased operational costs. Implementing a robust DLM strategy ensures proper data handling at every stage. This maximises its value while minimising risks. The Importance of Data Lifecycle Management Effective DLM is crucial for several reasons. First, it helps ensure data security. As data moves through its lifecycle, it is exposed to various threats. These include unauthorised access, data breaches, and more. A well-implemented DLM strategy includes security measures that protect data at every stage. Second, DLM helps businesses follow regulatory requirements. Many industries are subject to strict data protection laws. Failure to comply can result in significant fines and reputational damage. Finally, DLM improves operational efficiency. By managing data effectively, businesses can reduce storage costs as well as streamline operations and ensure that data is available when needed. Challenges of Data Lifecycle Management 1. Data Volume and Variety One of the primary challenges of DLM is the sheer volume and variety of data. There has been a proliferation of digital devices and platforms. The result is that companies are collecting more data than ever before. It includes everything from structured databases to unstructured text, images, and videos. Managing Large Volumes of Data The massive volume of data presents a storage challenge. Businesses must invest in scalable storage solutions. Solutions that can handle growth without compromising performance. As data volumes increase, the resources needed to manage and process this data also grow. Handling Diverse Data Types Data comes in many forms. Each type requires different handling and storage methods. Structured data, such as databases, is easier to manage. Unstructured data, such as emails and social media posts, presents more challenges. A comprehensive DLM strategy must account for the different types of data as well as ensure proper data management for each type. 2. Data Security and Privacy Protecting data is a critical aspect of DLM. As data moves through its lifecycle, it is vulnerable to various security threats. These include data breaches, unauthorised access, and cyberattacks. Ensuring data privacy and security is not only a best practice but often a legal need. Enabling Robust Security Measures To protect data throughout its lifecycle, businesses must enforce robust security measures. This includes encryption, access controls, and regular security audits. Additionally, businesses should adopt a proactive approach to threat detection and response. Ensuring Compliance with Privacy Regulations Data privacy regulations impose strict requirements on how businesses handle personal data. Compliance with these regulations is often non-negotiable. Businesses must ensure that their DLM strategies have provisions for data privacy. This includes obtaining consent for data collection and using data minimisation practices as well as ensuring that data is securely deleted when no longer needed. 3. Data Quality and Integrity Maintaining data quality and integrity is essential for effective DLM. Poor data quality can lead to several issues, including: Inaccurate analyses Poor business decisions Wasted resources Ensuring that data remains accurate and reliable throughout its lifecycle is a challenge. Enforcing Data Quality Controls Businesses must enforce data quality controls at every stage of the data lifecycle. This includes validating data at the point of entry as well as regularly auditing data for accuracy, and correcting errors promptly. Preventing Data Corruption Data corruption can occur at any stage of the data lifecycle. To prevent data corruption, businesses should use reliable storage solutions as well as regularly back up data. Adopting error-checking and correction helps resolve issues before they impact data integrity. 4. Data Retention and Deletion Deciding how long to keep data and when to delete it is a critical aspect of DLM. Holding onto data for too long can increase storage costs as well as expose businesses to security risks. But deleting data prematurely can lead to compliance issues. It can also mean the loss of valuable information. Establishing Data Retention Policies A key component of DLM is establishing clear data retention policies. These policies should outline how long to keep different types of data. Base them on legal, regulatory, and business requirements. Ensuring Secure Data Deletion You must securely delete data when it reaches the end of its lifecycle. This prevents unauthorised access. Use appropriate data destruction methods and ensure you delete all copies. 5. Data Accessibility and Availability Ensuring that data is accessible when needed is another challenge of DLM. As data moves through its lifecycle, users may have archived it. It can also be moved to different storage locations or deleted. Businesses must ensure that data remains accessible to authorised users throughout its lifecycle. Balancing Accessibility with Security Businesses should balance data accessibility and security. Enforcing access controls, such as role-based access and MFA, helps maintain this balance. Ensuring Data Availability During Disruptions Businesses must also plan for data availability during disruptions. Such as hardware failures, cyberattacks, or natural disasters. This includes data backup and disaster recovery plans. Need Help with Data Lifecycle Management Solutions? Data lifecycle management is a complex but essential aspect of modern business operations. Our team of experts can help you put common-sense solutions in place to improve data security. Reach out today to schedule a chat about DLM.
by Tanya Wetson-Catt 11 November 2024
Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company manages the aftermath can significantly impact its reputation as well as financial stability and legal standing. The average cost of a data breach has reached 4.88 million USD. Effective damage control requires a well-planned approach. But there are common pitfalls that can exacerbate the situation. This article will guide you through the key steps of data breach damage control as well as highlight the pitfalls you should steer clear of to reduce the impact. Pitfall #1: Delayed Response One of the most critical mistakes a company can make after a data breach is delaying the response. The longer it takes to respond, the more damage can happen. A delayed response increases the risk of further data loss. It also erodes customer trust. Act Quickly The first step in damage control is to act quickly. As soon as you detect a breach, start your incident response plan. This should include containing the breach and assessing the extent of the damage as well as notifying affected parties. The faster you act, the better your chances of mitigating the damage. Notify Stakeholders Promptly Informing stakeholders, including customers, employees, and partners, is crucial. Delays in notification can lead to confusion and panic. This makes the situation worse. Be transparent about three key things: What happened What data was compromised What steps are being taken to address the issue This helps maintain trust and allows affected parties to take necessary precautions. Engage Legal and Regulatory Authorities Depending on the nature of the breach, you may need to notify regulatory authorities. Delaying this step can result in legal repercussions. Ensure you understand the legal requirements for breach notification. And that you follow them promptly. Pitfall #2: Inadequate Communication Communication is key during a data breach. But inadequate or unclear communication can hurt you. It leads to misunderstandings, frustration, and further reputational damage. How you communicate with stakeholders matters. It will set the tone for how they perceive your company during the crisis. Establish Clear Communication Channels Establish clear communication channels to keep stakeholders informed. This could include: A dedicated hotline Email updates A section on your website with regular updates Ensure that communication is consistent, transparent, and accurate. Avoid Jargon and Technical Language When communicating with non-technical stakeholders, avoid using jargon. The goal is to make the information accessible and understandable. Clearly explain what happened, what steps are being taken, and what they need to do. Provide Regular Updates Keep stakeholders informed with regular updates as the situation evolves. Even if there is no new information. Providing regular updates reassures stakeholders that you are actively managing the situation. Pitfall #3: Failing to Contain the Breach Another critical mistake is failing to contain the breach quickly. Once your business detects a breach, take immediate action. This will help prevent further data loss. Failure to do so can result in more significant damage. Isolate the Affected Systems The first step in containing a breach is to isolate the affected systems. This may involve: Disconnecting systems from the network Disabling user accounts Shutting down specific services The goal is to prevent the breach from spreading further. Assess the Scope of the Breach Once you contain the breach, assess the scope of the damage. Identify what data was accessed as well as how someone accessed it and the extent of the exposure. This information is crucial for informing stakeholders and determining the next steps. Deploy Remediation Measures On After assessing the scope of the breach, deploy remediation measures. They should address the exploited vulnerabilities. Ensure that your company takes all necessary steps to prevent a recurrence. Pitfall #4: Neglecting Legal and Regulatory Requirements Ignoring legal and regulatory requirements can have severe consequences. Many jurisdictions have strict data protection laws. These laws dictate how businesses must respond to data breaches. Failing to comply can result in significant fines and legal action. Understand Your Legal Obligations Familiarise yourself with the legal and regulatory requirements in your jurisdiction. This includes understanding the timelines for breach notification as well as the specific information your company must provide and who you must notify. Document Your Response Documenting your response to a data breach is crucial for demonstrating compliance. This documentation should include: Timeline of events Steps taken to contain the breach Communication with stakeholders Proper documentation can protect your company in the event of legal scrutiny. Pitfall #5: Overlooking the Human Element The human element is often overlooked in data breach response. Human error can contribute to the breach. The emotional impact on employees and customers can be significant. Addressing the human element is essential for a comprehensive response. Support Affected Employees Provide employees with support if the breach compromised their data. This could include: Offering credit monitoring services Providing clear communication Addressing any concerns they may have Supporting your employees helps maintain morale and trust within the organisation. Address Customer Concerns Customers may be anxious and concerned after a data breach. Address their concerns promptly and empathetically. Provide them with clear instructions on steps they can take to protect themselves. Offer help where possible. A compassionate response can help maintain customer loyalty. Learn from the Incident Finally, use the breach as a learning opportunity. Conduct a thorough post-incident review. Identify what went wrong and how it can be prevented in the future. Deploy training and awareness programs to educate employees on data security best practices. Manage Data Breaches with Help from a Trusted IT Professional Data breaches are challenging. How your company responds can make a significant difference. Do you need IT support that has your back? We can help you both prevent and manage breaches to reduce the damage.  Reach out today to schedule a chat about cybersecurity and business continuity.
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